Terms & Conditions

Santa’s Grotto Terms & Conditions

  • Please arrive at least 10 minutes before your purchased time slot
  • Ensure that your tickets purchased are for the correct number of people
  • All children wishing to see Santa must have a ticket
  • Tickets include one small gift
  • Adults may attend with children at no cost
  • Group numbers, including children, are limited to 4 people in line with COVID regulations
  • Tickets must be used for the purchased time slot, on the correct day
  • Any late arrivals will be required to wait until the next available slot. If you arrive after your slot, and all slots are booked whilst we will endeavour to fit you in, if none are become available, no refund will be offered
  • Tickets purchased online are non-transferable
  • If changes to lockdown, both national and/or local mean that the Ginger Cow Company Ltd is required to postpone the event, the event will be moved to the first possible weekend in December 2020, and you will be offered to transfer your ticket to the new date or a refund if you are unable to attend
  • If changes to lockdown, both national and/or local mean that the Ginger Cow Company Ltd is required to cancel the event and it is not able to be rescheduled in December 2020, you will be notified and issued a full refund
  • Any local and national COVID regulations apply, and must be adhered to at all times for everyone’s safety


Christmas Tree Terms & Conditions:

  • Pre-orders are only confirmed with transfer of full payment – please use your invoice number as your reference
  • We will contact you to arrange collection or delivery on a pre-arranged date and will give you an approximate time
  • If delivery is required this must be confirmed at time of purchase
  • Free deliveries are included within 10 miles, beyond this a small charge will be agreed
  • If you are not available for delivery on the pre-arranged date, we will try to contact you and either leave it in a safe place, or take it back with us for you to arrange collection at a later date
  • We cannot be held responsible for trees delivered with no one available to take receipt of them
  • Any afternoon teas ordered for delivery or collection are bound by the same terms, and purchasers accept responsibility for keeping them at the appropriate temperature prior to consumption

Pin It on Pinterest